Effective on AUGUST 9, 2017; last
updated on AUGUST 9, 2017
Nestlé Philippines, Inc. (“Nestlé”)
complies with the Data Privacy Act of 2012 and is committed to safeguarding
your privacy and ensuring that you continue to trust Nestlé with your personal information.
When you interact with us, you may share personal information with us which
allows identification of you as an individual (e.g. name, email, address,
telephone number). This is known as “personal information”.
This notice (“Privacy
Notice”) sets out:
Scope and acceptance
Personal information collected by Nestlé
Children’s personal information
Why Nestlé collects personal information and how it
Sharing of personal information by Nestlé
Cookies and other technologies
Information security and retention
How to contact us
and acceptance of this Privacy Notice
Notice applies to the personal information that we collect about you for the
purposes of providing you with our products and services we offer.
By using Nestlé Sites
(as defined below) or by giving us your personal information, you accept the
practices described in this Privacy Notice. If you do not agree to this Privacy
Notice, please do not use Nestlé Sites (as defined below) or give us any
the right to make changes to this Privacy Notice at any time. We encourage you
to regularly review this Privacy Notice to make sure you are aware of any
changes and how your personal information may be used.
collected by Nestlé
collect personal information about you from a variety of sources, including
and electronic interactions with us, including via Nestlé websites, mobile
applications, text messaging programs or through Nestlé branded pages or
applications on third party social networks (e.g. Facebook) (Nestlé Sites);
interactions with us, including via direct marketing campaigns, hard copy
registration cards, competition entries and contacts through Nestlé consumer
services call centres; and
interaction with online targeted content (such as advertisements) that Nestlé,
or service providers on our behalf, provide to you via third party websites or
2.1 Information that you provide to us directly
This is information
that you provide to us with your consent for a specified purpose, including:
contact information, including any information allowing Nestlé to contact you
in person (e.g. name, home or (e)mail address, and phone number);
information, including date of birth, age, gender, location (e.g. zip code,
city and state and geo-location), favourite products, hobbies, interests, and
household or lifestyle information;
information, including to make purchases (e.g. credit card number, expiration
date, billing address);
login information, including any information that is required for you to
establish a user account with Nestlé (e.g. login ID/email, user name, password
and security question/answer);
feedback, including information that you share with Nestlé about your
experience in using Nestlé products and services (e.g. your comments and
suggestions, testimonials and other feedback related to Nestlé products); and
content, including any content (e.g. photos, videos and personal stories) that
you create and then share with Nestlé (and perhaps others) by uploading it to a
2.2. Information that we collect when you interact with Nestlé Sites
and other tracking technology which collect certain kinds of information when
you interact with Nestlé Sites. Click here [D2] to find out more.
2.3 Information collected from other sources
We may collect
information about you from other legitimate sources for the purpose of
providing you with our products and services. Such sources include third party information
aggregators, Nestlé promotional partners, public sources and third party social
networking sites with whom you have given consent for the disclosure of
information relating to you and where otherwise lawfully permitted. Such
information may include:
contact information; and
any personal information that is
part of your profile on a third party social network (e.g. Facebook) and that
you allow that third party social network to share with us (e.g. name, email
address, gender, birthday, city, profile picture, user ID, friend list). You can learn more about the information
that we may obtain about you by visiting the website of the relevant third
party social network.
We may also receive personal information
about individuals when we acquire other companies.
3 Children’s personal information
Nestlé does not
knowingly solicit or collect personal information from children below the age
of 12. If Nestlé discovers that it has accidentally collected personal information
from a child below 12, it will remove that child’s personal information from
its records as soon as reasonably possible. However, Nestlé may collect personal information about children
below the age of 12 years of age from the parent or custodian directly and
therefore with their explicit consent.
4 Why Nestlé collects personal information and
how it uses it
and uses personal information only as necessary for the purposes for which it
was obtained. Nestlé may use your personal information for some or all of the
Orders - to
process and ship your orders and to inform you about the status of your orders.
Please note that there are many e-commerce websites that sell Nestlé products
but that are not controlled or operated by Nestlé. We recommend that you read
their policies, including on privacy, before making any purchases on those
Account maintenance - to create and maintain your accounts with us, including administering
any consumer loyalty or rewards programs that are associated with your account.
Consumer service - to provide you with consumer service, including responses to your inquiries, complaints
and general feedback about our products. Consumer service may be provided
through various forms of communication, including via email, letter, telephone
and online chat features.
Consumer engagement - to get you more actively engaged with our products and services. This
may involve the use or publication of consumer-generated content.
Personalisation - Nestlé may combine personal information about you collected from one
source (e.g. a website) with information collected from another source (e.g. an
offline event). This provides Nestlé with a more complete view of you as a
consumer, which, in turn, allows Nestlé to serve you better and with greater personalisation, including in respect of the
Websites - to improve and personalise your experience
on websites, using information such as account login information, technical
computer information, and/or previous website usage information;
Products - to improve Nestlé’s products, tailor
them to your needs and come up with new product ideas. This includes the use of
demographic information, consumer profiling information and consumer feedback;
advertising - to serve you advertisements tailored
to your interests. One way Nestlé does this is to match activities or
information collected on Nestlé Sites with information collected about you on
third party sites (i.e. data-matching). This type of advertising is also known
as “online behavioural advertising” or “targeted advertising”. Such
personalisation is typically performed via cookies or similar technologies.
Marketing communications - to provide you with marketing communications where you have opted-in
to receiving such communications (including information about Nestlé, its
products and services, competitions and promotions). These can be shared via
electronic means (e.g. SMS, emails and online advertising) and via post.
If you opt-in to receiving SMS, your mobile service provider’s policy
for receiving SMS will apply, which may be at a fee.
Social features – to offer you a number of social features, including the
community features on a Nestlé Site
When you visit a Nestlé Site with a
community feature and upload or share recipes, pictures, videos, artwork or
other content, Nestlé may use and display the personal information that you
share on such sites.
Nestlé may use your personal information to offer you website viral features,
such as a tell-a-friend program, where you can share certain news, product
information, promotions or other content with family and friends.
This typically requires the collection and use of personal contact
information (e.g. names and emails) so that the selected one-time
message/content can be delivered to their recipients.
party social networking
Nestlé may use your personal information from when you interact with
third party social networking features such as “Facebook Connect” or “Facebook
Like”. These features may be integrated on Nestlé Sites including for purposes
such as running contests and allowing you to share content with friends.
If you use these features, Nestlé may have the ability to obtain certain
personal information about you from your social networking information. You can
learn more about how these features work, and the profile information Nestlé may
obtain about you, by visiting the website of the relevant third party social
- Other specific purposes
We may use your personal information for other specific business
purposes, including to maintain the day-to-day operation and security of Nestlé
Sites, to conduct demographic studies or audits, and to contact you for
5 Sharing of personal information by Nestlé
Nestlé does not
share your personal information with any third party that intends to use it for
direct marketing purposes, unless you have provided specific consent in
relation to this.
Nestlé may share
your personal information with third parties for other purposes, but only in
the following circumstances:
provide your personal information to its affiliates or related companies for
legitimate business purposes.
5.2 Service providers
Nestlé may engage
service providers, agents or contractors to provide services on its behalf,
including to administer Nestlé Sites and services available to you. These third
parties may come to access or otherwise process your personal information in
the course of providing these services.
such third parties, who may be based outside the country from which you have
accessed the Nestlé Site or service, to comply with all relevant information
protection laws and security requirements in relation to your personal information,
usually by way of a written agreement.
5.3 Partners and joint promotions
Nestlé may run
a joint or co-sponsored program or promotion with another company and, as part
of your involvement in the activity, collect and use your personal information.
Your personal information
will only be shared with another company if you have opted in to receive
information directly from that company. Nestlé encourages you to read the
privacy notice of any such company before sharing personal information. If you
do not want your personal information to be collected by or shared with a
company other than Nestlé, you can always choose not to participate in such activity.
If you do opt-in to communications from such a company, remember that you
always have the right to opt-out and you would need to contact that company
directly to do so.
5.4 Legal requirements and business transfer
disclose your personal information if it is required to do so by law or if, in Nestlé’s
good faith judgment, such legal disclosure is reasonably necessary to comply
with legal processes or respond to any claims.
In the event of a full or partial merger
with, or acquisition of all or part of Nestlé by another company, the acquirer
would have access to the information maintained by that Nestlé business, which
could include personal information.
6 Your rights
You are afforded rights in relation to your personal information under
the Data Privacy Act of 2012, including the right to access, correction, and
objection to the processing, including the right to lodge a complaint with the
National Privacy Commission.
You have a
right to request access to your personal information. You may send us (DataProtectionOffice@ph.nestle.com) a request for access. Depending on
the nature of the request, Nestlé may charge a reasonable fee for providing
access to your personal information.
You also have
the right to request that Nestlé correct any inaccuracies in your personal information.
If you have an account with Nestlé for a Nestlé Site, this can usually be done
through the appropriate "your account" or “your profile” section(s)
on the Nestlé Site (if available). Otherwise, you can send us (DataProtectionOffice@ph.nestle.com) a request to rectify your information.
and other tracking technologies
7.1.1 What are cookies?
Cookies are small text
files that are placed on your computer by websites that you visit. They are
widely used in order to make websites work, or work more efficiently, as well
as to provide information to the owners of the website.
improve the use and functionality of Nestlé Sites and to gain a better
understanding of how visitors use Nestlé Sites and the tools and services
offered on them. Cookies help us tailor Nestlé Sites to your personal needs, to
improve their user-friendliness, gain customer satisfaction feedback and to
communicate to you elsewhere on the internet.
7.1.3 What types of cookies may be
used on Nestlé Sites?
We may use the
following types of cookies on Nestlé Sites:
Session cookies - These are temporary cookie files which are erased when
you close your browser. When you restart your browser and go back to the site
that created that cookie, the website will treat you as a new visitor.
Persistent cookies – These cookies stay on your browser until you delete
them manually or until your browser deletes them based on the duration period
set within the cookie. These cookies will recognize you as a return visitor.
Necessary cookies - Necessary cookies are
strictly necessary for the operation of a Nestlé Site. They enable you to
navigate around the site and use our features.
Cookies that send
information to us - These are the cookies that we set on a Nestlé Site and they can only be
read by that site. This is known as a “First Party” cookie.
We also place cookies on Nestlé advertisements
which are placed on other websites owned by third parties (e.g. Facebook). We
obtain information via those cookies when you click on or interact with the
advertisement. In this situation Nestlé is placing a “Third Party” cookie.
Nestlé may use the information obtained by these cookies to serve you with
advertising that is relevant and of interest to you based on your past online
Cookies that send information to other companies - These are cookies that are
set on a Nestlé Site by our partner companies (e.g. Facebook
or advertisers). They may use the information collected from these cookies to
anonymously target advertising to you on other websites, based on your visit to
the Nestlé Site. For example, if you use a social
widget (e.g. the Facebook icon) on a Nestlé Site, it will record your “share”
or “like”. Facebook (as the company setting the cookie) will collect the information.
7.1.4 Examples of cookies used
on this Website
What information is collected?
understand how visitors interact with our Website by providing information
about the areas visited, time spent and any issues encountered, such as error
messages. This helps us improve the performance of our websites.
is collected and aggregated anonymously.
called “Third Party” cookies, or “Social Widgets”)
sharing offered on the Website is run by third parties. These third parties
may drop cookies on your computer when you use social sharing features on the
Website, or if you are already logged into them. These cookies help improve
your experience on the Website.
They allow you
to share comments/ratings/pages/bookmarks and help to provide access to
social networks and social online tools more easily.
may collect personal information that you have voluntarily disclosed, such as
are used to deliver content via targeted advertising that is relevant to you
and your interests or to limit the number of times you see a particular
also help us measure the effectiveness of advertising campaigns on Nestlé and
Non-Nestlé websites. We may share this information with other parties,
including our agencies.
track users via their IP address.
may store your preferences such as volume control or high game score, or
display content based upon what you view on the Website in order to
personalize your visit. Our third party partners provide certain features on the
Website such as promotions, and games and use Flash Cookies to collect and
store your information.
Type: Flash Cookies
These cookies may collect anonymous and
To learn how
to manage privacy and storage settings for Flash Cookies please click here:
7.1.5 Other similar technologies
Nestlé Sites also make use of other tracking
technologies including IP addresses, log files and web beacons, which also help us tailor Nestlé
Sites to your personal needs.
An IP address is a number that is used by computers on the network to
identify your computer every time you log on to the Internet. We may record IP
Addresses for the following purposes: (i) troubleshoot technical concerns, (ii)
maintain website safety and security (iii) better understand how our websites
are utilized, and (iv) to better tailor content to your needs depending on the
country you are in.
We (or a third party on our behalf) may collect information in the form
of logs files that record website activity and gather statistics about a user’s
browsing habits. These entries are generated anonymously, and help us gather
(among other things) (i) a user’s browser type and operating system, (ii)
information about a user’s session (such as the URL they came from, the date
and time they visited our website, and which pages they've viewed on our
website and for how long), and, (iii) other similar navigational or
click-stream information (e.g. site traffic reporting and unique visitor
We may use web beacons
(or clear GIFs) on the Nestlé Sites. Web beacons (also known as “web bugs”) are
small strings of code that provide a method of delivering a graphic image on a
web page for the purpose of transferring information back to us. We use web
beacon information for a variety of purposes, including information as to how a
user responds to email campaigns (e.g. the time the email is opened, where the
user links to from the email), site traffic reporting, unique visitor counts,
advertising and email auditing and reporting, and personalization.
7.1.6 Manage your cookies/preferences
You should ensure that your
computer setting reflects whether you are happy to accept cookies or not. You
can set your browser to warn you before accepting cookies, or you can simply
set it to refuse them. You do not need to have cookies on to use or navigate
through many parts of Nestlé Sites although you may not have access to all the
features on Nestlé Sites if you do so. See the 'help' button on your browser
(e.g. Internet Explorer, Firefox) for how you can do this. Remember that if you
use different computers in different locations, you will need to ensure that
each browser is adjusted to suit your cookie preferences.
As a web beacon forms part
of a webpage, it is not possible to ‘opt-out’ but you can render them
ineffective by opting out of the cookies they set.
available, you can exercise your choice in allowing for cookies to be placed on
your computer or to opt-out of cookies by visiting the following sites and
selecting which company’s cookies you would like to opt out of: http://www.aboutads.info/choices/#completed or http://www.youronlinechoices.eu/
8 Information security and retention
8.1 Information security
In order to keep your personal information
secure, Nestlé has implemented a number of security measures, including:
Secure operating environments - Nestlé stores your information in secure
operating environments and only accessible to Nestlé employees, agents and contractors
on a need-to-know basis. Nestlé also follows generally accepted industry
standards in this respect.
Encryption for payment information - Nestlé uses industry-standard encryption to
provide protection for sensitive financial information, such as credit card
information sent over the Internet (e.g. when you make payments through
Nestlé’s online stores).
Prior authentication for account access - Nestlé requires its registered consumers to
verify their identity (e.g. login ID and password) before they can access or
make changes to their account. This is aimed to prevent unauthorized accesses.
that these protections do not apply to personal information you choose to share
in public areas such as on community websites.
only retain your personal information for as long as it is necessary for the
stated purpose, taking into account also our need to answer queries or resolve
problems, provide improved and new services, and comply with legal requirements
under applicable laws.
This means that
we may retain your personal information for a period of 10 years after your
last interaction with us. When the personal information that we collect is no
longer required, we destroy or delete it in a secure manner.
Nestlé acts as “data
protection officer” for the personal information it processes in the framework
of this Privacy Notice. If you have any questions or comments
regarding this Privacy Notice or Nestlé’s personal information collection
practices, please contact us by:
at (02) 898-0061 or at
our toll-free number 1-800-100-637853
at Data Protection Office, Nestle Philippines, Inc., 31 Plaza Drive, Rockwell
Center, Makati City78
Copyright © 2017 Nestlé